KSM Points Terms and Conditions
Effective 27 September 2026. These terms apply to the KSM Points rewards program run by Kerrisdale Skin Medical (“KSM”, “we”, “us”) at kerrisdaleskinmedical.com. By creating an account, or by earning or redeeming points, you agree to them. A plain-language summary is on the KSM Points page; where the two differ, these terms apply.
1. Membership
1.1 Membership is free and open to anyone with a KSM online account.
1.2 Points are held against your account. Purchases made as a guest, or before your account existed, do not earn points and cannot be added later.
1.3 One account per person. Points cannot be combined across accounts.
2. Earning points
2.1 Purchases. 1 point for every $1 spent, calculated on the amount you pay after discounts and excluding taxes, shipping and fees.
2.2 Treatments. 2 points for every $1 spent on treatments bought through kerrisdaleskinmedical.com. If an item belongs to more than one category, the lower rate applies.
2.3 Creating an account. 100 points, once per person.
2.4 First order. 400 points on your first order, on top of what that order earns, for first orders paid by 31 December 2026; 150 points after that. Once per person.
2.5 Product reviews. 100 points for each review we publish, limited to one review per product. We publish honest reviews whether they are positive or negative, and the rating you give never affects whether you earn. Reviews that are abusive, off-topic, copied or not genuine will not be published and do not earn points. We may limit review points to products you have bought from us.
2.6 Referrals. 250 points to you when someone you refer with your personal referral link completes their first order. Referring yourself, or between accounts belonging to the same person, does not qualify.
2.7 Points are added once your order reaches Processing status. Your balance is shown under My Account → My Points.
2.8 Promotions may change earning rates for a limited time. The terms of the promotion apply while it runs.
3. Redeeming points
3.1 Every 50 points is worth $1.00.
3.2 You need at least 250 points ($5.00) to redeem. From there you can redeem any amount from 250 points upwards, up to your available balance.
3.3 Minimum order. Points can only be used on orders with a subtotal of $150.00 or more, after discounts and before taxes and shipping.
3.4 Redeemed points become store credit in your account. You can redeem at checkout on a qualifying order, or from My Points at any time; either way, store credit that came from points can only be applied to an order that meets the $150.00 minimum. Store credit from gift cards is not affected by this minimum.
3.5 If your order drops below $150.00 after points credit is applied, the points credit is removed from that order and stays in your store credit balance for a future qualifying order.
3.6 Points can be redeemed online at kerrisdaleskinmedical.com while signed in to your account. They cannot be redeemed over the phone or at the clinic front desk.
3.7 Store credit, including credit from points, cannot be used to buy gift cards.
3.8 Unless a promotion says otherwise, points can be used together with discount codes.
3.9 A redemption cannot be reversed back into points.
4. Expiry
4.1 Points expire if your account has no earning or redeeming activity for 12 months. Any earning or redeeming resets the clock for your whole balance.
4.2 Your expiry date is shown on your My Points page. Expired points cannot be reinstated.
5. Returns, refunds and cancellations
5.1 If an order is refunded, returned or cancelled, the points it earned are removed from your balance.
5.2 If an order you paid for partly with store credit is cancelled, that credit is returned to your store credit balance. If such an order is refunded, the part paid with store credit is refunded as store credit.
5.3 If you have already spent points that were earned on an order you later return, we will not ask you to pay back the difference.
6. Value and transfer
6.1 Points and store credit from points have no cash value. They cannot be sold, transferred, exchanged for cash or combined with another person’s balance.
6.2 Points do not carry over if an account is closed.
7. Treatments
Treatments are medical services. Earning or redeeming points never changes the clinical process: every treatment still requires a consultation, and it is performed only if it is medically appropriate for you. Holding points does not oblige you to book anything.
8. Misuse
We may suspend an account, remove points or store credit, or cancel a redemption if we reasonably believe points were earned or used through fraud, abuse, multiple accounts, reviews or referrals that are not genuine, or any other breach of these terms.
9. Changes to the program
We may change these terms, the earning rates or the value of points, or end the program. We will post material changes on this page at least 30 days before they take effect. If the program ends, you will have at least 30 days to redeem your balance.
10. Privacy
We use your account and purchase information to run the program, as described in our Privacy Policy.
11. General
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If any part of them is found unenforceable, the rest still applies.
Questions: [email protected] · 604-416-6333 · Kerrisdale Skin Medical, 2363 W 41st Ave, Vancouver, BC V6M 2A3.
